Contact Us

Last updated: October 7, 2026

Questions about an order, your subscription, or the product? Our customer support team is here to help.

How to reach us

Email (fastest): support@trybearly.com

Phone: +1 659 224 0554

Business address:
Opschalen Kut LLC, doing business as Bearly
15442 Ventura Blvd, Sherman Oaks, CA 91403, United States

Please don't send returns or packages to this address. It is our business office, not a warehouse. Email us first and we'll send you return instructions.

Response time

Our support team aims to respond within 12 hours on business days (Monday to Friday, excluding US public holidays). Messages that arrive on a weekend or holiday are answered on the next business day.

This is a target, not a guarantee. During busy periods, a reply may take a little longer.

To help us help you faster

Please include:

• The email address you used to order
• Your order number (it's in your confirmation email)
• A short description of the issue
• A photo, if your order arrived damaged or incorrect

What we can help with

• Order status, tracking, and delivery questions
• Returns, refunds, and our 90-day money-back guarantee
• Managing your subscription: skip, pause, cancel, or change flavor
• Product, ingredient, and allergen questions
• Media, partnership, and wholesale inquiries

A note on health questions

Our team can share what's on the label and the Site. We can't give medical advice. For questions about your health, medications, or dietary needs, please talk to your doctor or a registered dietitian.

Reporting trademark misuse

If you see a counterfeit product or a lookalike brand, email support@trybearly.com with the subject line "Brand Report" and a link or screenshot.