Shipping Policy

Last updated: October 7, 2026

This policy explains how and when Bearly orders ship. It is part of our Terms of Service.

1. Free worldwide shipping

Shipping is free on every order, to every destination we serve, with no minimum order. The price you see at checkout is the price you pay for shipping: $0.

If your address can't be selected at checkout, we can't currently ship there. This can happen because of carrier limits, local import rules for food products, or trade restrictions.

2. Order processing time

We process orders within 1 to 2 business days after you place them. Business days are Monday to Friday, excluding public holidays in the United States. Orders placed on a weekend or holiday start processing the next business day.

Processing can take longer during high-demand periods, or if we need to verify payment or your address. If your order is delayed, we'll email you.

3. Delivery time

Once your order ships, transit time averages 5 to 8 business days. This is an estimate, not a guarantee. Delivery can take longer depending on your location, customs processing, weather, carrier delays, or events outside our control.

Your total wait is processing time plus transit time, usually 6 to 10 business days from the day you order.

4. Tracking

When your order ships, we email you a tracking number and link. Tracking can take 24 to 48 hours to show updates after the carrier receives your package. If you ordered a multi-pack, it may arrive in more than one shipment, each with its own tracking number, at no extra cost to you.

5. Customs, duties, and taxes

For orders shipped outside the United States, your package may be subject to import duties, VAT, customs fees, or other local taxes. These are collected at checkout, so there are no surprises on delivery. We don't control these charges and can't predict them.

You are responsible for making sure Bearly products can be legally imported into your country. If customs holds, seizes, or returns your package because of local rules, please see Section 8.

6. Addresses

Please check your shipping address before you place your order. We ship to the address you give us. We can't ship to PO boxes in some regions, and carriers may not deliver to every address.

If you spot a mistake, email support@trybearly.com as soon as possible, ideally within 12 hours. We'll try to fix it before the order ships. Once an order has shipped, we can't change the address. If a package is returned to us because the address was wrong or incomplete, we may need to ask you to cover the cost of reshipping.

7. Subscriptions

Subscription shipments (such as Bearly Every Day) ship free on the same terms. Each renewal is processed 1 to 2 business days after your billing date and is delivered in the same 5 to 8 business day window. You can skip, pause, or cancel from your account. Our Return & Refund Policy explains the cancellation deadline.

8. Lost, delayed, or undelivered packages

• Delayed. If your tracking shows no movement for 7 days, or your package hasn't arrived 15 business days after it shipped, email us. We'll look into it with the carrier.
• Lost. If we confirm your package is lost, we'll send a replacement or refund your order in full, whichever you prefer.
• Marked delivered but not received. Check with neighbors and your building's mail room, then email us within 14 days of the delivery date. We'll investigate with the carrier.
• Held or seized by customs. If we can't get the package released, we'll refund the product price. We can't cover duties or fees you already paid to a customs authority.

9. Damaged or incorrect orders

If your order arrives damaged, defective, or wrong, follow Section 4 of our Return & Refund Policy. You don't need to ship the damaged item back.

10. Storage and handling on arrival

Bearly is shelf-stable. If a package sits in extreme heat, such as a hot mailbox or porch, the gummies may soften or stick together. Please bring your order inside promptly after delivery. If the product arrives melted or unusable, contact us and we'll make it right.

11. Contact

Opschalen Kut LLC, doing business as Bearly
15442 Ventura Blvd, Sherman Oaks, CA 91403, United States
support@trybearly.com
+1 659 224 0554