Return & Refund Policy

Last updated: October 7, 2026

At Bearly, we want you to be happy with what's in the pouch. There are two ways to get your money back: a 30-day return window and a 90-day money-back guarantee.

1. The 30-day return window

You can return any order within 30 days of delivery for a full refund of the product price, if:

• The pouches are unopened and in their original packaging, and
• You contact us at support@trybearly.com within the 30 days.

Once you email us, we'll send you return instructions and a return address. Please don't send returns to our business office. Returns sent without instructions may not reach us.

Return shipping is paid by you, unless the return is because of our mistake (see section 4).

2. The 90-day money-back guarantee

Opened it? Tried it? Didn't work for you? That's what the guarantee is for.

If you're not happy with Bearly for any reason, email us within 90 days of delivery and we'll refund the product price you paid. You don't need to send anything back, and we won't ask you to justify it.

• The guarantee applies to your first order of Bearly, including subscription starter boxes and 3-month packs.
• Repeat or large-scale use of the guarantee (for example, multiple refunds on the same household) may be declined.

3. How to request a refund

1. Email support@trybearly.com from the address you used to order.
2. Include your order number and which option applies (30-day return or 90-day guarantee).
3. We'll reply within 2 business days.

Approved refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank or card issuer. You'll get an email when we've issued it.

4. Damaged, defective, or wrong items

If your order arrives damaged, has a defect, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo if you can. We'll send a replacement or refund you in full, including shipping, and cover return shipping if we ask for the item back. You don't need to ship back damaged food.

5. Shipping costs

Original shipping charges are non-refundable, except when the return is due to our error (damaged, defective, or wrong item).

6. Subscriptions

You can cancel Bearly Every Day, skip a shipment, or pause at any time from your account, in two clicks. Cancel at least 48 hours before your next shipment date to avoid being charged for it. If a renewal charges and you didn't want it, email us within 14 days and we'll make it right.

7. Exceptions

• Gift cards and digital items (such as guides) are not refundable.
• We can't refund orders placed through third-party retailers. Please contact the retailer.

8. Contact

Opschalen Kut LLC, doing business as Bearly
15442 Ventura Blvd, Sherman Oaks, CA 91403, United States
support@trybearly.com
+1 659 224 0554